FAQs for CapitalTristate and Eck Supply Training and Events

FAQs for CapitalTristate and Eck Supply Training and Events

What if a class must be cancelled due to inclement weather?

In the event that we have to cancel or reschedule a day of the course due to inclement weather or for any alternate reason, an email will be sent to all of students at least (2) hours ahead of class start time. We typically follow Prince George’s Community College (PGCC) for weather-related cancellations for evening classes. If/when there is a class cancellation due to inclement weather, additional dates will be added to the end of the course schedule to make up any cancellation dates. Should any classes be cancelled, students will be informed of new dates added to the course by the instructor and via email.

What if I miss a class?

Attendance is taken before each class in the form of a sign in roster. There are no make-up days unless the course is extended by the instructor to accommodate the needs of the students in that particular class (i.e., due to inclement weather policy). If a student misses a class, their attendance will be noted as such. Instructor will review attendance at the end of the course to confirm participation requirement has been met.

What are my payment options?

We accept the following forms of payments; check, commercial account, and all major credit cards.

Do I need to register and/or pay in advance?

Space in our classes is limited and often fills up quickly, so we encourage you to register as early as possible. Payment must be received in advance in order to guarantee your spot in the class. You can pre-register in advance and pay later or on the day of the class, but if the class fills up, the priority will be given to those who have already paid in full. Walk-ins or those who register without advance payment will be admitted to the class if space permits. This helps us fairly accommodate as many students as possible and ensure the excellence you have come to expect from our educational seminars.

When is payment due?

Full payment for the course must be received prior to or on the first day the class starts in order to attend, unless other arrangements are made. If you purchased any books or course materials, please pay in advance or at the time you receive the items. Books and course materials will be distributed on the first day of the class when you check in.

What is your cancellation/refund policy?

If you need to cancel or reschedule, please notify us at marketing@capitaltristate.com as soon as possible. Cancellations or requests to reschedule must be received at least 14 days in advance (prior to the start of the seminar/event) in order to receive a full refund or credit. No-shows and/or cancellations received after this deadline will be billed and are non-refundable. Exceptional extenuating circumstances, such as hospitalization or a death in the family, will be evaluated on a case-by-case basis. Providing reasonable notice of cancellations allows us to fairly accommodate as many customers as possible while ensuring a quality experience at our seminars.

Could a course be held in a specific area upon request or by popular demand?

We are always looking to expand our training and events to accommodate our students’ needs and welcome any suggestions or feedback. Our end-of course surveys include a section that allows students to suggest new courses, or request that a course be held at a preferred training location training location of their choice.

Have additional questions? Please be in touch!

Phone: 301-909-2630
Email: marketing@capitaltristate.com

CapitalTristate is an Electrical Distributor in the Mid Atlantic.